These terms apply to the Craftspry website and to every quote, project and service we provide. By using the site, accepting a quote or paying an invoice, you agree to them. "We" and "us" mean Craftspry. "You" means the person or business hiring us.
1. Our services
We provide website design and development, social media management, paid advertising management, SEO, lead automation, branding and online store services. The exact work, deliverables and price are set out in a written quote or message that you accept (the "scope").
Work outside the agreed scope is quoted separately and starts only after you approve it.
2. Quotes and timelines
A quote is valid for the period stated on it. Timelines, including our usual estimate of about 7 working days for a business website, are estimates and depend on you giving us content, approvals and feedback on time. If feedback or content is delayed, the timeline moves with it.
3. Payment
70% advance. Work begins after we receive 70% of the agreed price.
30% balance. The remaining 30% is due when the work is complete and before the final files, website or accounts are handed over or published.
Prices are as stated in the quote. Any taxes, bank charges, third-party fees, domain and hosting costs, plugin and software licences, stock images and fonts are separate unless the quote says otherwise.
For advertising services, ad budget is paid directly by you to the advertising platform from your own account. Our fee covers strategy, setup, management and reporting and does not include ad spend.
Late invoices may pause work and delay delivery until they are paid.
4. No refund of the advance
Once work has started, the advance payment is non-refundable. It covers the time, planning and design work reserved for your project, whether or not the project is completed or you choose to stop.
5. Non-payment: no assets, and the website may be taken down
We hand over files, accounts, designs and the finished website only after the full agreed price has been paid.
If you do not pay the full amount, you receive no assets, and we may keep any website or work we have built offline, remove it from any server, staging site or hosting we control, and suspend our services. We may do this without owing you any refund or compensation.
Until full payment, all work remains our property.
6. Your responsibilities
You agree to give us accurate information, content, images, logos and access that we need, and to review and approve work promptly.
You confirm that you have the right to use everything you give us and that it does not infringe anyone's rights or break the law. You are responsible for the content on your website and accounts.
7. Ownership and intellectual property
After full payment, you own the final design, the website and the files we created specifically for you. Our general know-how, tools and any code, templates or materials we reuse across projects remain ours.
Third-party items such as WordPress, plugins, themes, fonts and stock images remain under their own licences.
Unless you ask us in writing not to, we may show the finished work, in screenshots or links, in our portfolio and marketing.
8. Revisions
Your scope states the number of review rounds included. Extra rounds, new pages or changes of direction after approval are quoted separately.
9. No guarantee of results
We work carefully and honestly, but we cannot promise specific results such as rankings, traffic, leads or sales, because these depend on many things outside our control, including your market, budget, offer and the policies of platforms such as Google, Meta and TikTok.
10. Third-party platforms
Our work may depend on third-party platforms and tools such as WordPress, Google, Meta, TikTok, WhatsApp, hosting and payment providers. We are not responsible for their outages, changes, account suspensions or policy decisions.
11. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill. Our total liability for any claim connected with our services is limited to the amount you paid us for the work that the claim relates to.
12. Confidentiality
We keep your non-public business information confidential and use it only to deliver your project. This does not apply to information that is public or that we are legally required to disclose.
13. Ending the agreement
Either of us may end a project by written notice. If you end it after work has started, the advance is not refunded and you pay for work completed beyond the advance. We may end or pause work if you do not pay, do not respond, or ask us to do something unlawful or unethical.
14. Use of this website
You may use this site for lawful purposes only. Everything on it, including text, design and graphics, belongs to Craftspry or its licensors and may not be copied or reused without permission.
15. Governing law
These terms are governed by the laws of Pakistan. Both of us will first try to resolve any disagreement in good faith by talking to each other.
16. Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last changed. A quote you have accepted is governed by the terms in force when you accepted it.
17. Contact us
Questions about these terms? Email hello@craftspry.com.