Craftspry ("we", "us") is a digital agency in Pakistan. This policy explains what information we collect when you use craftspry.com or contact us, why we collect it and the choices you have. By using the website you agree to this policy.
1. What we collect
Information you give us. When you use a form, WhatsApp or email to contact us, we receive your name, WhatsApp number, email address, the service you are interested in and anything you tell us about your business.
Information collected automatically. When you visit the site, our analytics and advertising tools may collect your IP address, device and browser type, pages viewed, time on page, the website you came from and similar technical data, using cookies and similar technologies.
Information from clients. If we work together, we also receive the content, logos, images, account access and business details needed to deliver your project.
2. How we use it
We use your information to reply to your enquiry, prepare quotes, deliver and support projects, send invoices and project updates, and keep a record of our work together.
We use analytics and advertising data to understand how the site is used, improve it and measure and improve our own advertising.
We do not sell your personal information.
3. Cookies and tracking tools
We use Google Analytics to understand how visitors use the site, Meta Pixel (Facebook and Instagram) and TikTok Pixel to measure and improve our advertising and to show relevant ads to people who have visited the site.
These tools may set cookies and send data such as your IP address and the pages you view to Google, Meta and TikTok, who handle it under their own privacy policies.
You can block or delete cookies in your browser settings, use your browser's privacy features, or change ad preferences in your Google, Meta and TikTok accounts. The site will still work if you do.
4. Who we share it with
We share information only with services that help us run the business, such as WhatsApp and email providers, website hosting, analytics and advertising platforms (Google, Meta and TikTok), payment and accounting tools, and professionals who advise us.
These providers may process your information in countries outside Pakistan. We share only what is needed and expect them to protect it.
We may disclose information if the law requires it, or to protect our rights, our clients or others.
5. How long we keep it
We keep enquiry details for as long as needed to reply and follow up, and client records for as long as needed to deliver and support the work, handle invoices and meet legal and accounting obligations. After that we delete or anonymise the information.
6. How we protect it
We take reasonable steps to protect your information, such as limiting access and using trusted providers. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You can ask us to show you the personal information we hold about you, correct it, or delete it, and you can ask us to stop sending you messages. Email hello@craftspry.com and we will respond within a reasonable time.
If you reply "stop" to a WhatsApp or email message from us, we will stop contacting you about marketing.
8. Children
Our services are for businesses and are not directed at children. We do not knowingly collect information from anyone under 18.
9. Links to other sites
The site may link to other websites, such as our clients' sites and social media pages. We are not responsible for their content or privacy practices.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continuing to use the site after a change means you accept the updated policy.
11. Contact us
Questions about this policy or your information? Email hello@craftspry.com.